All alcohol orders are processed and fulfilled by licensed ABC third-party retailers on the Bottle Nexus network. The checkout functionality is provided solely for the convenience of our consumers.

All Alcohol Sales Are Final:

Due to the nature of alcohol products and legal regulations, we are unable to accept returns or offer refunds on any alcohol purchases. Once an order is placed and the transaction is completed, the sale is considered final.

Quality Assurance:

While we cannot accept returns, our team is dedicated to ensuring that your order is accurate and arrives in excellent condition. If you experience any issues with the quality, accuracy, or condition of your order, please contact our customer support team within 30 days of receiving your order. We will work diligently to address your concerns and find a suitable resolution.

Damaged or Incorrect Items:

In the rare event that you receive damaged or incorrect items in your order, please reach out to our customer support team immediately. We will require clear photographic evidence of the issue, including the damaged packaging and products, to assist us in resolving the matter promptly.

SMS Privacy Policy

The Whiskey Collective and its affiliates (“We” or “Us”) are offering a mobile messaging program (the “Program”). This SMS Privacy Policy applies to the Program. By opting in to or participating in any of our Programs, you consent to this SMS Privacy Policy.

We respect your privacy. No mobile opt-in information will be shared with third parties or affiliates for marketing or promotional purposes. We will use information you provide Us, which includes your phone number and any other personal information you provide (such as name, email, address, etc.) to transmit your mobile messages and respond to you. This includes, but is not limited to, sharing your information with platform providers, phone companies, and other vendors who assist Us in the preparation and delivery of mobile messages. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property.

When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies. This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

BINDING ORDER POLICY - NO CANCELLATION AFTER SHIPMENT & CUSTOMER LIABILITY FOR REFUSED/RETURNED ORDERS

By placing an order on The Whiskey Collective, the customer acknowledges and agrees to the following terms, which are legally binding and strictly enforced.
These terms are presented at checkout and are accepted before payment is authorized.
All customers must agree to these terms before completing their purchase.

1. Order Finalization & Customer Responsibility

All product quantities, totals, and order details are clearly displayed during the checkout process.
By completing checkout and authorizing payment, the customer:
Confirms that all order details (including quantity and price) are correct
Accepts full responsibility for reviewing the order before payment
Authorizes The Whiskey Collective to process and fulfill the order as submitted
The Whiskey Collective is not responsible for customer input errors such as incorrect quantity, wrong product, or inaccurate delivery address.

2. Cancellation Requests - Mandatory Procedure

If a customer wishes to cancel or modify an order, the request must be sent by email to:
sales@longhornwineandspirits.com
This is the only accepted cancellation method.
Messages sent through other channels (social media, other emails, phone, carrier, etc.) are not considered received.

Unshipped Orders (Pending Fulfillment)

If the order has NOT shipped yet:
The Whiskey Collective may, at its discretion, waive the $25 restocking fee OR charge it.
No shipping fees apply since the order has not left our facility.
Shipped Orders (Tracking Generated OR In Transit)

Once an order ships or tracking is created, the order is considered Final Sale and cannot be canceled.

3. Customer Refusal, Missed Delivery, or Return-to-Sender

If the customer refuses delivery, misses delivery attempts, or the package is returned to The Whiskey Collective due to customer error or change of mind, the customer automatically agrees to the following charges:

Mandatory Fees for Returned or Refused Shipments

These fees will be deducted from any eligible refund:
Outbound Shipping Fee (non-refundable)
Return Shipping Fee (non-refundable)
$25 Restocking Fee
These fees apply regardless of carrier status, including but not limited to:
Package refused at the door
Customer not available
Customer providing incorrect address
Customer changing their mind after shipment
Customer attempting to cancel after shipment
The company reserves the right to accept returns for delivered orders if the customer is dissatisfied, provided that all applicable return fees are paid by the customer.

4. Non-Refundable Items & Fees

The following are strictly non-refundable under all circumstances:
Outbound shipping cost
Return shipping cost
Restocking fee
Any third-party carrier charges
Any items damaged during customer refusal or mishandling
Refunds, when applicable, only apply to the product cost minus all mandatory fees above.

5. Chargebacks & Disputes - Binding Agreement

By completing checkout, the customer expressly agrees not to file a chargeback for:
Change of mind
Incorrect quantity or product selected by customer
Failure to read order confirmation
Refused delivery or missed delivery
Claiming to have contacted support without verifiable email proof to sales@longhornwineandspirits.com
Any situation where the order shipped and the customer later regrets the purchase
The Whiskey Collective provides full digital proof to card issuers including:
Checkout logs
IP address
Clickstream quantity selections
Payment authorization
Order confirmation email
Shipping confirmation email
Out-for-delivery notices
Tracking scan records
These Terms & Conditions accepted at checkout
Customers agree that these terms supersede any later claim or dispute.

Any chargeback filed contrary to these terms constitutes fraudulent dispute activity and The Whiskey Collective reserves the right to:
Challenge the dispute with all evidence
Seek reimbursement for all financial losses
Pursue legal remedies for fraudulent activity

6. Customer Agreement

By placing an order, the customer confirms that they:
Have read, understood, and accepted this policy
Agree these terms are binding
Understand they cannot dispute charges that adhere to this policy
Accept full liability for shipping and restocking fees on returned/refused shipments
Completion of checkout serves as the customer's digital signature and binding consent to all policies contained herein.

Contact Us:

For any inquiries, concerns, or assistance, please don't hesitate to contact our customer support team at sales@longhornwineandspirits.com / 737-377-5937
We are here to help you have a positive experience and ensure your satisfaction.