This Privacy Policy describes how this website ("we," "our," or "us") collects, uses, and shares your personal information when you visit our website (the "Site") or use our services. By using the Site and our services, you agree to the practices described in this policy.

Information We Collect:

Personal Information: We may collect personal information such as your name, email address, mailing address, phone number, and other contact details when you voluntarily provide them to us through forms on our Site.
Usage Information: We may collect information about how you interact with our Site, including your IP address, browser type, operating system, pages viewed, and referring URLs.
Cookies: We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. You can control cookies through your browser settings.

How We Use Your Information:

We use your personal information to communicate with you, process your orders, provide customer support, and improve our services.
Please note that "The Whiskey Collective" will appear on your credit card statement for any purchases made through our Site.
We may use your usage information and cookies to analyze trends, monitor the performance of our Site, and personalize your experience.

Sharing Your Information:

We do not sell, trade, or rent your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our Site and providing services to you.

Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Choices:

You can choose not to provide certain information, but this may affect your ability to access certain features of our Site or use our services.
You can manage cookies through your browser settings or opt-out of certain third-party tracking tools.

Children's Privacy:

Our Site is not directed at individuals under the age of 21. We do not knowingly collect personal information from children.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

Order Changes & Cancellations

Once an order is placed on The Whiskey Collective, it enters automated processing and fulfillment.
If a customer wishes to modify or cancel an order for any reason - including accidental quantity selection, change of mind, or incorrect address - the customer must contact us immediately at:
sales@longhornwineandspirits.com
This is the only accepted method for submitting a cancellation or order-change request.
Messages sent to any other email addresses, social media accounts, or third-party channels are not considered received and will not be processed.
The Whiskey Collective is not responsible for customer errors in quantity selection, product selection, or address entry.

Order Cancellation Window

Cancellation requests are only eligible if received before the order has shipped.
Once tracking has been generated or the package has left our facility, the order is considered Final Sale and cannot be cancelled.

SMS Terms and Conditions

The Whiskey Collective and its affiliates (“We” or “Us”) are offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these SMS Marketing Terms and Conditions (the “Terms”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions. PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND US.

User Opt In

Program allows users to receive SMS/MMS mobile messages or other marketing and informational communications by opting into the Program, such as through online or application-based enrollment forms or by texting a keyword to one of our phone numbers (such as a traditional 10-digit phone number or a toll-free number) or “short codes” (a 5 or 6-digit number that We use to exchange SMS/MMS with you), to which you may need to respond to confirm your opt-in. Regardless of the opt-in method you used to join the Program, you agree that these Terms apply to your participation in the Program. By participating in the Program, you agree to receive text messages, including automated text messages, at the phone number associated with your opt-in, and you understand that consent to these terms is not required to make any purchase from Us. While you consent to receive messages and calls sent using an autodialer, this shall not be interpreted to suggest or imply that any of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”), and you and We agree that the system we use to send Our messages is not an ATDS.

User Opt Out

If you do not wish to continue participating in the Program or no longer agree to these Terms, you agree to reply STOP, UNSUBSCRIBE, REMOVE, CANCEL, END, QUIT, OPT OUT or ARRET to any mobile message from Us to opt out of the Program. You may receive one additional mobile message confirming your decision to opt out. You understand and agree that these opt-out options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Support Instructions

For support regarding the Program, text “HELP” in reply to the message you received from Us, or send Us an email at info@thewhiskeycollective.shop. For further opt-out support, please contact our SMS platform provider, SlickText, at support@slicktext.com.

Cost and Frequency

Although We do not charge you for our messages, message and data rates may apply from your wireless carrier. The Program involves recurring mobile messages, which may vary in frequency based on, among other factors, your level of interaction with Us.

MMS Disclosure

The Program will attempt to send SMS MTs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty

The Program is offered on an "as-is" basis and may not be always available in all areas and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Carriers are not liable for delayed or undelivered mobile messages.

Participant Requirements

You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

SMS Privacy Policy

The Privacy Policy can be found at https://slk1.io/549l.

BINDING ORDER POLICY - NO CANCELLATION AFTER SHIPMENT & CUSTOMER LIABILITY FOR REFUSED/RETURNED ORDERS

By placing an order on The Whiskey Collective, the customer acknowledges and agrees to the following terms, which are legally binding and strictly enforced.
These terms are presented at checkout and are accepted before payment is authorized.
All customers must agree to these terms before completing their purchase.

1. Order Finalization & Customer Responsibility

All product quantities, totals, and order details are clearly displayed during the checkout process.
By completing checkout and authorizing payment, the customer:
Confirms that all order details (including quantity and price) are correct
Accepts full responsibility for reviewing the order before payment
Authorizes The Whiskey Collective to process and fulfill the order as submitted
The Whiskey Collective is not responsible for customer input errors such as incorrect quantity, wrong product, or inaccurate delivery address.

2. Cancellation Requests - Mandatory Procedure

If a customer wishes to cancel or modify an order, the request must be sent by email to:
sales@longhornwineandspirits.com
This is the only accepted cancellation method.
Messages sent through other channels (social media, other emails, phone, carrier, etc.) are not considered received.

Unshipped Orders (Pending Fulfillment)

If the order has NOT shipped yet:
The Whiskey Collective may, at its discretion, waive the $25 restocking fee OR charge it.
No shipping fees apply since the order has not left our facility.
Shipped Orders (Tracking Generated OR In Transit)

Once an order ships or tracking is created, the order is considered Final Sale and cannot be canceled.

3. Customer Refusal, Missed Delivery, or Return-to-Sender

If the customer refuses delivery, misses delivery attempts, or the package is returned to The Whiskey Collective due to customer error or change of mind, the customer automatically agrees to the following charges:

Mandatory Fees for Returned or Refused Shipments

These fees will be deducted from any eligible refund:
Outbound Shipping Fee (non-refundable)
Return Shipping Fee (non-refundable)
$25 Restocking Fee
These fees apply regardless of carrier status, including but not limited to:
Package refused at the door
Customer not available
Customer providing incorrect address
Customer changing their mind after shipment
Customer attempting to cancel after shipment

4. Non-Refundable Items & Fees

The following are strictly non-refundable under all circumstances:
Outbound shipping cost
Return shipping cost
Restocking fee
Any third-party carrier charges
Any items damaged during customer refusal or mishandling
Refunds, when applicable, only apply to the product cost minus all mandatory fees above.

5. Chargebacks & Disputes - Binding Agreement

By completing checkout, the customer expressly agrees not to file a chargeback for:
Change of mind
Incorrect quantity or product selected by customer
Failure to read order confirmation
Refused delivery or missed delivery
Claiming to have contacted support without verifiable email proof to sales@longhornwineandspirits.com
Any situation where the order shipped and the customer later regrets the purchase
The Whiskey Collective provides full digital proof to card issuers including:
Checkout logs
IP address
Clickstream quantity selections
Payment authorization
Order confirmation email
Shipping confirmation email
Out-for-delivery notices
Tracking scan records
These Terms & Conditions accepted at checkout
Customers agree that these terms supersede any later claim or dispute.

Any chargeback filed contrary to these terms constitutes fraudulent dispute activity and The Whiskey Collective reserves the right to:
Challenge the dispute with all evidence
Seek reimbursement for all financial losses
Pursue legal remedies for fraudulent activity

6. Customer Agreement

By placing an order, the customer confirms that they:
Have read, understood, and accepted this policy
Agree these terms are binding
Understand they cannot dispute charges that adhere to this policy
Accept full liability for shipping and restocking fees on returned/refused shipments
Completion of checkout serves as the customer's digital signature and binding consent to all policies contained herein.

Contact Us:
If you have any questions about this Privacy Policy, please contact us at sales@longhornwineandspirits.com / 737-377-5937